Consumers challenges
Loyalty is evolving. Scops is built to address today’s customer expectations: flexibility, personalization,
omnichannel experience, and measurable results.
Retaining existing customers is not only more cost-effective but also significantly more profitable than constantly acquiring new ones.
60% of purchases come from unregistered users, making it difficult to track, personalize, and optimize customer experiences.
Brands miss opportunities to maximize revenue through strategic partnerships and personalized recommendations.
Loyalty programs can serve as a powerful launchpad for new products and seamless trade-in experiences.
Unlocking deeper insights into existing customers enables incremental gains through referral and affiliate programs.
SCOPS is for Every Business – Industry-Agnostic & Omnichannel
System Architecture – Built for Flexibility & Growth
A master wallet— the core of every loyalty program, enabling seamless multi-brand and multi-market rewards..
Define tiers & tier groups tailored to customer value Expert support from the SCOPS team for optimal program setup.
Dynamic segmentation within and beyond tier groups. Custom targeting for personalized customer engagement.
Hyper-personal offers and incentives to boost engagement with key customer groups.
Customers receive the right benefits at the right time
Unlock rewards through strategic gamification mechanics.
The central hub that powers your entire loyalty ecosystem. Supports multi-brand and multi-market operations from a single platform.
Adapts to different business models, whether B2C, B2B, or hybrid. Works across various industries without limitations
Enables cross-channel (online & offline) transactions. Allows customers to accumulate and redeem rewards effortlessly
Create a structured tier system to reward customers based on engagement and value. Set up multiple tier groups for different customer segments or business units
Leverage our business consulting expertise to set up and optimize tier structures. Ensure your loyalty program aligns with business goals and customer behavior
Tailor entry criteria for each tier: spending, frequency, engagement, or custom metrics. Define tier-specific benefits, ensuring progression drives retention
Encourage higher spending and repeat interactions with clear tier progression. Offer exclusive rewards, perks, and early access to premium customers
Group customers based on behavior, spending, engagement, or custom criteria. Create dynamic segments that update in real-time based on user actions.
Target customers within tiers for exclusive benefits. Reach outside of tier structures to engage broader or niche audiences
Leverage segmentation for tailored offers, exclusive promotions, and relevant content. Ensure higher conversion rates by delivering the right message to the right audience
Use segmentation to drive campaign effectiveness. Assign rewards based on customer journeys and milestones
Deliver precise benefits and offers to the right audience at the right time. Run campaigns tailored to specific segments, tiers, or individual behaviors
Engage customers online & offline through email, SMS, push notifications, and in-store promotions. Ensure seamless omnichannel experience across all touchpoints
Set up automated triggers based on customer actions
(e.g., birthday rewards, abandoned cart offers, milestone achievements). Utilize real-time analytics to optimize campaign performance
Drive repeat purchases with personalized incentives. Encourage engagement through exclusive previews,
limited-time offers, and VIP perks.
Customers receive the right benefits at the right time, based on their actions and loyalty status. Rewards can be monetary (discounts, cashback) or experiential (VIP access, exclusive perks)
Motivate customers with badges, challenges, and progress tracking. Unlock special rewards
for key actions: repeat purchases, referrals, or engagement milestones
Customize reward triggers to match business objectives and customer behavior. Enable time-sensitive rewards for maximum engagement and urgency.
Connect rewards with tier progression to encourage long-term retention. Use rewards as campaign incentives to drive conversions and repeat visits
AI-Powered Loyalty
Smarter Retention, Personalized Engagement, and Data-Driven Insights
for Comprehensive Loyalty Management.
The goal is to prevent members and in-store staff from trying to use the Loyalty program against the rules.
The goal is to lower the number of people who buy only once and don’t return or who are inactive.
